Frequently Asked Questions
What areas do you service?
Luxdrive operates in Newcastle, Hunter Valley, Port Stephens, and surrounding regions, providing luxury transport services to and from airports, cruise terminals, and special destinations.
Do you offer airport transfers?
Yes! We specialise in timely and comfortable airport transfers, ensuring you arrive at your destination stress-free, whether you’re flying in or out.
How far in advance should I book a ride?
To ensure availability, we recommend booking at least 24 hours in advance. However, we will do our best to accommodate last-minute bookings whenever possible.
Can I book Luxdrive for a special event or celebration?
Absolutely! Whether it’s a wedding, birthday, corporate event, or a romantic getaway, we provide luxury transport tailored to your needs, adding elegance to your special occasion.
Are your drivers professionally trained?
Yes. All our drivers are highly trained, punctual, and dedicated to providing exceptional service. They are knowledgeable about the local areas and committed to making your journey smooth and enjoyable.
Does Luxdrive provide transfer services for unaccompanied children?
No, we do not provide transfers for children unless they are accompanied by a guardian who is 18 years or older.
How do I know what car will be picking me up and where to meet?
Once your booking is confirmed, you’ll receive an email with:
- Your driver’s name and contact details
- The vehicle’s number plate
- Your exact pickup location
If you need to contact your driver at the last minute, their phone number will also be provided.
What if my flight is delayed?
If your flight is delayed, please contact Luxdrive via email as soon as possible. Include your:
- Full name
- Flight number
- Booking reference
We will do our best to adjust your pickup time accordingly.
How can I cancel my booking?
To cancel your booking, follow the contact details provided in your booking confirmation and reach out to our support team for assistance.
How do I book a transfer with Luxdrive?
Booking is simple:
- Click the "Request a Transfer" tab on our website.
- Follow the booking process and place a 20% transferable deposit to secure your trip.
Once your deposit is processed, you’ll receive a confirmation email with all your travel details.
Need more details about our luxury airport & cruise transfers? Contact us for personalised assistance.